Help & Support

Browse a verified business, open a product or service, and tap Add to Cart. From your cart, choose Pickup or Delivery, review your total, and place the order. You will then be shown a QR code to pay the business directly through your banking app.

POPPIFY does not process payments. After placing an order, the business displays a QR code for a direct bank transfer. Pay through your own banking app, then upload your payment screenshot and enter the bank journal ID or transaction ID, and tap "I've Paid." The business will verify and confirm your payment.

Open the business's storefront and tap Chat, or tap the chat icon on any product, service, or order. All messages, images, and shared order details stay in that conversation so you can refer back to them anytime.

Open Profile → My Orders, or tap Orders in the bottom navigation. Each order shows its current status — Pending, Awaiting Verification, Paid, Preparing, Ready, Out for Delivery, or Completed — and you'll get a notification each time it changes.

Once an order is marked Completed, open the business's storefront and tap Write a Review. You can edit your review within 48 hours of posting. Reviews are only available to customers with a completed order from that business.

A verified badge means the business has submitted a valid Bhutanese business license and the owner's CID for identity verification, and POPPIFY has reviewed and approved that submission. It does not guarantee the quality of any specific product or service.

After creating a Business account, complete verification (business license, registration number, and owner CID). Once approved, go to your Business Profile to add your logo, cover photo, description, business hours, categories, and start adding products or services.

Verification is reviewed by our team and typically completed within 1–3 business days once all required documents are submitted. You'll get a notification the moment your storefront is approved, rejected, or placed under review.

When a customer submits a payment screenshot and journal/transaction ID, you'll get a notification and the order will show "Awaiting Verification." Open the order to review the payment evidence, then tap Confirm Payment Received (or Reject Payment with a reason if something doesn't match).

Go to Business Profile → Manage Payment QR Codes to upload or update the QR codes customers will use to pay you directly through their banking app.

Go to Business Profile → Delivery Settings & Couriers to choose pickup, delivery, or both, set a delivery fee, and enable the courier partners available in your area.

Yes — open the review on your storefront and tap Respond. You can publicly reply to any review, but you cannot delete a review; if you believe a review is fake or abusive, use Report Fake Reviews.

After you upload your payment proof, the business needs to manually verify it against their bank records — this usually happens within a day. If it's taking longer, message the business directly in-app referencing your order number. If there's no response, contact Help & Support with your order number.

Make sure you tapped "I've Paid" and uploaded your screenshot and journal/transaction ID after paying — the order only moves to "Awaiting Verification" once that's submitted. If you already submitted it and the status hasn't changed, message the business, and contact us if it remains unresolved.

Contact the business you paid immediately through in-app chat with your payment proof, and also reach out to Help & Support. See our Refund Policy for full details on wrong and duplicate payments.

This reference number appears on your banking app's payment confirmation screen or SMS receipt after a transfer completes — it's sometimes labeled "Journal No.," "Reference No.," or "Transaction ID" depending on your bank.

No. POPPIFY never asks for your banking password, PIN, or card details, and never processes payments on your behalf. You always pay a business directly through your own banking app. Never share your banking credentials with anyone claiming to be POPPIFY support.

You can cancel an order yourself while it's Pending or Awaiting Verification, from Order Detail → Cancel Order. Once a business has confirmed payment and started preparing your order, cancellation is at the business's discretion — message them directly to ask.

If you had already paid, the business is expected to refund you in full. See our Refund Policy for timeframes, and contact Help & Support if the business is unresponsive.

Message the business through in-app chat with photos of the issue as soon as possible. They should offer a replacement, exchange, or refund. If they don't respond or refuse a reasonable resolution, escalate through Help & Support.

Your chosen fulfillment method is shown at the top of the order detail screen, along with the delivery address (if applicable) and, once arranged, courier and tracking information.

On the login screen, tap "Forgot Password?" and enter your email. We'll send a 6-digit reset code via email — enter it along with your new password to regain access.

Try Forgot Password first. If you no longer have access to your registered email or continue having trouble signing in, contact Help & Support with your account's registered email and any order numbers you can provide so we can verify your identity.

Go to Profile → Delete Account (Business accounts: Business Profile → Danger Zone) to submit a deletion request. Requests are reviewed and approved by our team; once approved, your account is deactivated and your personal details anonymized. Some order and payment records may be retained in anonymized form as described in our Privacy Policy for legal and fraud-prevention purposes.

Yes. Contact Help & Support with your registered email and an explanation of why you believe the suspension was made in error, along with any supporting evidence. Our team reviews every appeal individually.

Yes, but each must use a separate email address — one email can only be linked to one account (either Customer or Business) at a time.

Use the "Report a Bug" option in the app to contact us directly — please describe what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot.

To report a specific business, product, or review, open it and tap the Report option — choose "Fraudulent Business" or "Scam Attempt" as the reason and describe what happened. If you're not on the specific page, or the issue doesn't fit a listing, contact us directly.

Open the business's storefront and tap Report, then choose "Illegal Business" and describe the concern. You can also contact us directly with details.

Open the review on the business's storefront and tap Report. If reporting isn't available from where you are, contact us with a link or description of the review.

Contact us directly. Please include the content you believe infringes your rights, where it appears on POPPIFY, and a description of your rights in the original work.

Treat every customer and business with respect. No harassment, hate speech, or threats in chat or reviews. No fake accounts, fake reviews, or manipulated ratings. No fraudulent, counterfeit, or illegal listings. No spam or attempts to move transactions off-platform to evade these rules. Violations may lead to content removal, account suspension, or termination — see our Terms of Use for full details.

Only pay using the QR code or payment details shown on a business's official storefront inside the app. Never share your banking password, PIN, or OTP with anyone. Keep communication and payment proof inside the app so there's a record if something goes wrong. Check for the verified badge before making a large purchase. Trust your instincts — if a deal or request feels off, report it.